Question 1

What is Device as a Service (DaaS)?

Accepted Answer

DaaS is a subscription-based model where businesses rent devices such as laptops, desktops, and monitors on a monthly or yearly basis. The service includes hardware, maintenance, and support.

Question 2

What types of devices can we rent?

Accepted Answer

We offer a curated range of laptops, desktops, and monitors suitable for various business needs and employee roles.

Question 3

What is included in the monthly subscription?

Accepted Answer

Your subscription covers the device, warranty support, maintenance, and replacement options—ensuring smooth device operations without upfront investment.

Question 4

Can we upgrade or downgrade devices during the contract?

Accepted Answer

Yes. Based on availability and terms, you can switch to different models or configurations at any time to support growing or changing business needs.

Question 5

Is there a minimum contract duration?

Accepted Answer

Most plans have a minimum term (such as 12–24 months), but flexible-term options can be provided depending on your contract.

Question 6

How do billing and payments work?

Accepted Answer

Billing is done monthly or annually based on your subscription. Invoices and payment history can be viewed from the admin dashboard.

Question 7

Do you provide on-site support?

Accepted Answer

Yes, depending on your plan and location, on-site installation or troubleshooting may be available. Remote support is provided for all customers.

Question 8

How does the device replacement process work?

Accepted Answer

When you raise a replacement request, our team reviews the issue and assigns a new device. Once approved, the replacement is dispatched promptly, and the old device is collected if needed.

Question 9

What happens at the end of the contract?

Accepted Answer

You can renew the contract, upgrade to newer devices, or return the existing devices with no additional obligations unless specified in your plan.

Question 10

How do I contact support if I face issues with a device?

Accepted Answer

You can reach our support team through:
Email: info@triyantra.com
Phone: +91 76765 43111 
Support hours apply depending on your service plan.

Common Queries

Frequently asked questions