Legal & Governance
Refund & Cancellation Policy
At TriYantra, we are committed to providing reliable and high-quality device rental services. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and billing adjustments are handled.
Matrix DaaS Private Limited · Official Operations Policy
1. Cancellation Policy
Orders can be cancelled before dispatch without any charges. Please review the following conditions:
- Orders cancelled prior to warehouse dispatch incur zero cancellation fees.
- Once hardware has been dispatched, cancellation requests may incur logistics and handling charges.
- For deployed hardware fleets, cancellation is subject to the agreed minimum rental period.
2. Refund Eligibility & Circumstances
Refunds and billing adjustments are applicable strictly under the following circumstances:
- Device delivered is defective or not as per mutually agreed hardware specifications.
- Order is cancelled prior to dispatch from our facility.
- Duplicate or excess commercial payment has been received.
3. Non-Eligibility for Refunds
Refunds are not applicable in the following circumstances:
- Change of mind after successful delivery and receipt of devices.
- Partial usage of an ongoing rental billing period.
- Violation of agreed device usage or rental agreement terms.
4. Rental Billing Policy & Minimum Commitment
All rentals are subject to a minimum commitment period of 6 months. Standard billing parameters:
- Rental charges are billed on a monthly subscription basis unless otherwise agreed in writing.
- Once a billing cycle begins, charges for that cycle are non-refundable.
- Early termination of rental does not qualify for prorated refunds unless explicitly agreed in the Master Services Agreement.
5. Billing Disputes
If you have concerns or discrepancies regarding invoicing or billing charges:
- Notify our billing department within 3 business days of invoice receipt.
- Our finance desk will review the documentation and resolve the discrepancy promptly.
6. Security Deposit Refunds
Any refundable security deposit collected will be returned following device pickup and physical inspection. Deductions may apply for:
- Physical damage to hardware chassis, screens, or internal components.
- Missing accessories, chargers, power cables, or peripherals.
- Misuse beyond reasonable wear and tear.
7. Non-Refundable Charges
The following service and operational fees are strictly non-refundable once incurred:
- Delivery, freight, and return logistics charges.
- Installation and setup fees (where specialized on-site staging was performed).
- Third-party software licensing or provisioning fees.